Frequently Asked Questions

Community FAQs Ebert Metro District
Last update: 06/23/2025

What is my property code?

Your Property Code is CDEMD

· What is the Management ID? 6587

· Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. Also, on the public website www.ebertmetrodistrict.org.

Board Meetings

· How do I find out when the next Board meeting takes place? Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. Also posted on the public website

· Where can I find copies of the most recent Meeting Minutes? Meeting minutes are posted in the Documents section of TownSq. and on the public sites.

Account & Assessment Info

· Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

· When is my assessment due?

No assessments. However Subdistrict 5 has an operations and maintenance fee due on the 1st of each month and Subdistrict 4 has an operations and maintenance fee due on the 1st of each month. Subdistrict 2 pays for water. This is billed monthly and due by the 30th of each month.

· Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your fee. When making a payment via e-check, there is a $1.50 convenience fee.

· Why does my account show a negative number?

A negative number means that you have a credit balance.

· I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

· Who can I talk to about setting up a payment plan? Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

· How do I update my Western Alliance payment information? To update existing Western Alliance recurring payments, click here.

· How do I cancel my Western Alliance auto draft? To update existing Western Alliance recurring payments, click here.

· What is my assessment paying for?

Your District Operations and maintenance fee pays for the operating and maintenance expenses of the subdistrict. This includes landscaping, snow removal, trash and common area maintenance.

Financial

· What is my balance? You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com

· How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDEMD – Ebert Metro District
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

o Login to TownSq at https://app.townsq.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDEMD) in the memo section of your check.

· Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

o Login to TownSq at https://app.townsq.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

Contacts

· Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

ü TownSq App: Submit a request via our web and mobile application.

ü Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

ü Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

· How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Owner Information

· How do I update my contact information/mailing address? https://goodwintx.com/update-account/

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

•   Easily communicate with neighbors, community managers, and board members
•   Manage your account and pay online
•   Get up-to-date community news and events
•   Request and review status of service inquiries
•   Participate in community polls
•   Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Using a computer please Visit TownSq, you have two options to register:

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.

Be sure to verify the “Community account information” is correct before clicking “Confirm”

Enter Password and Confirm password

Click on Sign up

Click Explore Town Sq

Sign up with Account Number: You will be prompted to enter the following information:

• Zip/Postal code

• Account number

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

Architectural

· What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form. If you are replacing like for like, no approval is needed.

· Where do I find my community's architectural modification request form?

The architectural modification request form can be found on the community website by clicking this link: __www.ebertmetrodistrict.org _________________. The architectural modification request form can be found under the Documents section of TownSq.

· What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Design Review Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as ___30_____ days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

· What is the status of my application?

If you have not heard from the District Administrator or Manager or DRC within __30___ days from the date of submission, please submit a request via TownSq.

Compliance

· I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com.

· I need to report an issue with a neighbor's home. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

· When does your compliance driver come through our community?

The schedule will vary, but usually Tuesdays and Thursdays are compliance review days and our compliance drivers typically visit the community two times per week. Spot inspections are also completed.

· Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Rules/Regulations

· What is the community's rental/leasing policy?

No rentals shorter than 6 Months

· What is the community's pet policy?

Per Denver City and County Guidelines

· What is the community's parking policy?

SD5 has parking tags, obtain through Amenities on townsq. Auto courts shall not be used for parking at any time. Vehicles cannot block sidewalks. Streets are owned by City of Denver in most cases and the District doesn’t provide enforcement on city streets. Please have owner contact the City of Denver regarding street parking issues.

Common Area Maintenance

· SD2, SD4 and SD5 - The landscaper is not cutting my front yard. Why?

There can be several reasons why the landscaper may have been unable to mow the front of your home. This could include standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.

· What does the Association maintain and what am I responsible for maintaining?

Single Family Home Homeowners are responsible for their lot and all things on the lot except for SD2, SD4 and SD5. Any common space outside of the owner’s backyard fencing is the responsibility of the District. Anything in the backyard fence would be owners. Landscape, snow removal and landscape improvements are done in the common space by the District.

· I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

· What is the trash/waste pick-up schedule for my community?

Trash is collected on Tuesdays.

· What is the bulk pick-up schedule for my community?

I believe once per month, but owners should reach out to City of Denver as they are responsible for the trash pickup individually except for the large dumpsters in the enclosures at SD1 clubhouse and Lodge and SD5.

· How do I get electric/gas/water/trash service?

Owners’ responsibility to change with provider, except for the shared water in SD2. Which is billed by Goodwin to all 293 owners that share water. Owners do not need to change over the water in these shared water homes as it is billed to the District and then billed to the owners.

· How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Amenity Access

Pool

· What are the operating hours of the pool? (SD3 pool is only for SD3 residents. AKA The Enclave)

The pool season typically runs from Memorial Day weekend until Labor Day. During season, the pool is open every day from 6 AM - 10PM. For Subdistrict 3.

· How many guests can I have at the pool?

Residents are permitted up to 6 guests at any time.

· Where is the pool located?

The pool is located at 20850 E Beekman Pl, Denver, CO 80249

· Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool.

· What are the operating hours of the pool? (SD1 pool is only for SD1&4 residents. AKA Fairway Villas I & II)

The outdoor pool season typically runs from Memorial Day weekend until Labor Day. During season, the pool is open every day from 5 AM - 11 PM.

The indoor pool is open year-round. The pool is open every day from 5 AM - 11 PM. This is the same for the indoor hot-tub.

This is a 55+ community and residents can only bring guests under 25 to the clubhouse and guests under 19 to the lodge between the hours of 3pm-6pm only. Residents/guests must be at least 16 to be in the gym and must abide by age restricted hours as well.

· How many guests can I have at the pool?

Residents are permitted up to __4 no charge (+ 2 add’l at $5 per guest) guests at any time.

· Where is the pool located?

The pool is located at 5223 Espana St Denver, CO 80249

· Is alcohol allowed at the pool?

Use of alcohol is permitted at the clubhouse under the following circumstances: Must be of age.

Clubhouse and Lodge

· How can I reserve the clubhouse for a party?

The Clubhouse and Lodge cannot be reserved for private parties. You may gather with residents and 4 guests + 2 additional guests at $5 per guest. If you are planning an event, please see the Clubhouse Director for further direction and to ensure availability of the space as the club holds several events throughout the year as well. The clubhouse and Lodge will remain open for any residents and cannot be closed for a private party at any time. You can also submit a request by logging into TownSq and clicking on the Request link on the menu bar.

· Is alcohol allowed at the clubhouse?

Use of alcohol is permitted at the clubhouse under the following circumstances: Must be of age.

Gated Community (Subdistrict 3 – The Enclave)

· How can I obtain a vendor code for a delivery/service?

They should have a code to give through the Cellgate app. They are also able to answer the call from the callbox on their cellphone to allow their guests in. If they need help with the Cellgate app they can contact manager via TownSq.

· Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the webform. Amenity Access Form: https://gmiusaaccess.com/amenity-request/?prop=CDEMD_

· How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

Insurance

· My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

· How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Nikki Rickord

Account Manager O | 303.872.1928 • nrickord@tcwrm.com

Resales

· How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login

· How much does a lender questionnaire cost? Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

· Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

· I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login